Shipping policy
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Effective Date: 01/21/2025
Sandtree Designs LLC ("we," "our," or "us") is dedicated to delivering high-quality engraved wood and slate products in a timely manner. This Shipping Policy outlines the details of our shipping process, including timelines, costs, and delivery methods.
1. Processing Time
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All orders are processed within 15 business days.
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Custom or personalized orders may require additional processing time.
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Orders are not processed or shipped on weekends or holidays.
2. Shipping Rates & Delivery Estimates
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Shipping costs are calculated at checkout based on order weight, size, and destination.
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Estimated delivery times vary by location and shipping method selected at checkout.
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Expedited shipping options may be available for an additional charge.
3. Domestic & International Shipping
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We currently ship to addresses within the United States.
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International shipping times may vary and may be subject to customs processing delays once international shipping is made available.
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Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
4. Order Tracking
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Once your order has shipped, you will receive a confirmation email with tracking details.
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Please allow up to 24 hours for tracking updates to appear.
5. Shipping Damage & Lost Packages
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We take great care in packaging our products to prevent damage. However, if your item arrives damaged, please contact us within [Insert Timeframe] days with photos of the damage.
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If your package is lost in transit, please reach out to the shipping carrier or contact us for assistance.
6. Returns & Exchanges
Please refer to our Return Policy for details on returning or exchanging items.
7. Contact Us
If you have any questions regarding shipping, please contact us at:
Sandtree Designs LLC
info@sandtreedesignsllc.com